Website FAQs

Sunrise over the ocean? No, it's Google Analytics. 🙂

We'll try to keep a list of major known issues here. Please feel free to make comments below—whatever you notice that needs to be tweaked or fixed or improved. You can even tell us if there's something you especially liked!

What's changed recently in the website functionality?

2016 June—Added the ability to sign in with your email and password, as an alternative to username and password. Also, some pages were changed, moved, and deleted on the home page. The KQED video was added on the home page.

2016 July—When readers add comments to various pages, the newest comments now appear at the top of the page, instead of at the bottom, so you don't have to scroll down to see the latest ones.

I'm trying to pay with a credit card. Why am I getting a PayPal error?

Occasionally, someone runs into a brick wall trying to pay for a donation, product,  or registration fee using a credit card through Paypal. There's no security problem—it just won't let the transaction go through and usually displays an error like "The credit card you entered cannot be used for this payment. Please enter a different credit card number."

Sadly, our website wands are powerless in the Paypal universe, so it's something you'll have to work around in your own way. According to [THIS WEBPAGE], possible causes include the following:

  • Credit Card Is Linked or Associated with a PayPal Account
  • Credit Card Is Previously Used in PayPal Account or
    Assigned in Closed PayPal Account
  • PayPal Limit on Non-Member Credit Card Usage
  • Credit Card or Email Address Raises Flag in the Transaction
  • Cookies Problem
  • Credit Card Is Not Confirmed in Account

That webpage suggests alternative actions for each of those possibilities, if you care to follow up. Or you can just go back a couple of steps and change your payment method to "Check or Money Order" and send in a check.

The website's homepage won't even come up for me. What should I do?

If you can get to other websites (like or, but the Threshold Choir website won't open for you at all, you may have gotten stuck in its protective framework. Most websites have protection in place to prevent "bad guys" from getting in. Sometimes these protections get a little too picky and block people we actually love and want to welcome. If this happens to you, go to your favorite search engine (Google, Yahoo, Bing) and enter "what is my IP". It should give you a number that looks something like this: 76.123.456.78. Send the number to GuideMe, and we'll ask our web people to let you back in.

Sometimes people find that the website won't open for them at a particular time, but then it will open for them at another time. If this happens to you, GuideMe may ask you to "run a traceroute". This document (PDF) explains how to do that.